ChatGPT, the marvel of natural language processing technology, has been a familiar presence in the digital world. Yet, its users never cease discovering new ways to unleash its potential. From creating stunning prompts for AI art generators to effortlessly translating texts into different languages, the AI chatbot continues to amaze us with its versatility and ability to enhance our lives.
And currently, some users are even taking it to the courtroom—tackling legal issues. But don’t worry; it won’t be about deploying a robot lawyer to defend a case. Instead, it’ll leverage AI’s potential to simplify processes and avoid the hassle of attending hearings.
The approach may be less complex than a full-blown legal defense, and it can be an exciting step forward in the intersection of technology and law.
Let’s take a closer look at how exactly Eric Pacifici, an Attorney and a Co-founder of a law firm, is exploring ChatGPT to assist in solving simple legal business disputes.
Research and Analysis
Pacifici is determined to show his new-found ways of using ChatGPT to resolve common issues. This way, he’s testing the possibility of no longer having to pay expensive fees for a consultation on minor disputes or spending countless hours poring over search results for answers to your queries.
And let’s be real. The internet is awash with articles covering every topic under the sun, including the one you’re searching for. However, many of them fall short of providing a comprehensive solution, often offering only vague or general answers.
Thankfully, ChatGPT can assist in researching solutions tailored specifically to a user’s problem.
According to Pacifici, achieving good results from ChatGPT requires two crucial elements: asking well-framed questions and providing a strong prompt. The output you receive will only be as effective as the input you give. So, taking the time to craft your query carefully is vital. Doing so can maximize the chatbot’s potential and achieve the best possible outcomes.
If you’re new to writing prompts, check out our guide about five game-changing ChatGPT prompt resources.
Pacifici also highlighted the factors that make up a good prompt, which include a clearly defined issue, relevant background, the rules, and your objective.
Now that you know what to consider when writing instructions for the AI, you can move to creating a draft.
Complete Missing Details
Creating a good prompt doesn’t usually happen in one try, especially if you’re a beginner. Don’t fret; you won’t do it all alone, as ChatGPT will do most of the work.
As mentioned earlier, some factors make up a good prompt. But what if you’re missing a detail? Let’s assume you’re not knowledgeable of the existing law about a given issue, and it’s necessary to complete the step.
You can use ChatGPT to help fill in what’s lacking. Here’s a sample of the scenario and the corresponding description:
You’re managing a shoe store in Pennsylvania. Stark, your customer, has visited and bought one of your offered footwear. However, the midsole easily detached from the outsole in just a day of use.
Stark sent a demand letter, wanting a refund. But you would like to offer a replacement instead.
Now, let’s translate the scenario into a prompt:
Issue: Can I give a replacement instead of returning her full payment?
Facts: I manage a shoe store. My customer bought one of the products, but it wore out after a day of use. She sent us a demand letter and wanted a refund.
Rules: I am in Pennsylvania and unfamiliar with the law.
Objective: I would like to replace the item with a new one instead of giving back her payment.
Since you don’t know the rules for this given case, you can ask ChatGPT.
ChatGPT provided four governing rules. But let’s use the consumer protection law, as it’s a sample of a breach of warranty.
But of course, don’t always take ChatGPT’s response as if it’s perfect. Even Pacifici emphasizes the need to double-check its output. After all, it’s an imperfect AI, so verification is a must!
Feed the Prompt to ChatGPT
With all four details at hand, it’s time to bring the prompt to life and see the situation from ChatGPT’s perspective.
As a result, the consumer’s voice reigns supreme. In this particular case, the client has expressed a preference for a refund. It’s essential to prioritize the customer’s needs and likings to ensure a positive experience and maintain trust in the brand.
However, it doesn’t mean you can’t try communicating with your consumer. Even in the midst of a dispute, remember that the end goal is to solve the problem, and a productive conversation can often help achieve it. Keep an open mind when dealing with the situation, and avoid forcing your perspective. Don’t forget that a healthy dialogue can be a powerful tool in conflict resolution.
Additional Tip: You can also ask ChatGPT to write you letters as a response to your consumers, such as acknowledgment of their sent messages.
We’re currently experiencing an exciting era where we can venture into uncharted territories with the help of AI. The experiment conducted by Pacifici holds great promise as a potential solution in the future. But while its application isn’t advisable yet, you should still explore the tool cautiously.
With this in mind, Pacifici highlights this note:
Equitable access to legal services is a problem, especially for people of low-socioeconomic status. This information is being offered in an effort to educate and empower readers to make informed decisions about their legal matters but is not a substitute for actual legal representation.Eric Pacifici
Join our newsletter as we build a community of AI and web3 pioneers.
The next 3-5 years is when new industry titans will emerge, and we want you to be one of them.
- Receive updates on the most significant trends
- Receive crucial insights that will help you stay ahead in the tech world
- The chance to be part of our OG community, which will have exclusive membership perks